Terms of Use

Last updated: 30 September 2026

About these terms

These terms apply to everyone who visits cisternofhopefoundation.org. By using the website you agree to them. If you do not agree, please do not use the website.

Our content

The text, photographs, logo and other material on this website belong to Cistern of Hope Foundation or are used with permission. You may share links to our pages and quote short passages with credit to the Foundation.

You may not copy, alter or reuse our photographs, logo or stories for other purposes, including fundraising or commercial use, without our written permission. Many images show children and vulnerable people and are published only with their consent for our own work.

Using the website responsibly

When you use this website, you agree not to:

• send spam, false information or abusive messages through our forms;
• attempt to gain unauthorised access to the website, its systems or its data;
• upload or send anything that contains viruses or harmful code;
• use automated tools to copy the website or overload it.

We may block access for anyone who misuses the website.

Accuracy of information

We work hard to keep the information on this website accurate and up to date, including the figures we report about our work. Figures are updated as new information is confirmed and may change. If you notice something that is wrong, please tell us.

Donations

Online gifts are processed securely by our payment provider, Paystack. Our Donation and Refund Policy explains how gifts are used, receipted and, where appropriate, refunded.

Links to other websites

Where we link to other websites, we do so for your convenience. We are not responsible for their content or their privacy practices.

Limitation of liability

The website is provided as it is. We do not guarantee that it will always be available or free of errors, and to the extent the law allows, we are not responsible for any loss arising from its use.

Privacy

Our Privacy Policy explains how we collect and protect personal information.

Governing law

These terms are governed by the laws of Kenya.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version.

Questions: email info@cisternofhopefoundation.org or call +254 182 751 610.

Buying from Hope Market

Hope Market is the shop of Cistern of Hope Foundation. When you place an order, you are buying handmade goods from the Foundation. Prices are in Kenya shillings (KSh) and include any applicable taxes. Delivery fees are shown or confirmed before you pay.

Your order is accepted when we confirm it by email or WhatsApp. If an item is unexpectedly unavailable, we will tell you and offer an alternative or a full refund. Our Delivery and Shipping Information and our Refund and Returns Policy form part of these terms for every purchase.